Return & Exchange Policy

Thank you for choosing Urbansole! We aim to provide you with the best shopping experience. Please read our exchange and return policies carefully:

1. We offer a 15-days exchange and return policy for unused products that are in the same condition as when they were received.

2. If you encounter any issues with the size or have had a change of mind regarding your purchase, please contact our helpline (03460000128) for assistance.

3. Our team will provide you with a return label and an exchange/return form upon contacting our helpline.

4. Please ensure to print both the return label and the exchange/return form. Pack the parcel securely and drop it off at your nearest courier office told by our team and take receiving from them on a copy of the shared label and share it to us on WhatsApp (03460000128).

5. Once the parcel has been received at our warehouse, our team will inspect the product. If your claim is approved, you will receive a voucher of the amount you paid minus the shipping fee for the return (Rs. 200). Please note, in case of a damaged product, the shipping charges will not be deducted from the voucher amount.

6. Please note that only sizes can be exchanged at our retail stores if the desired size is available in-store. However, product exchanges or voucher use cannot be done at our retail stores.

7. The amount of the voucher will be according to the price paid at the time of the order and can be used for your next online purchase.

8. Vouchers can be used any time and has no expiration date.

9. A vouchers full amount is used, partial usage is not permissible.

10. Cash refunds are not applicable to any orders.

11. Vouchers can not be combined with other promotional vouchers.

This process can take upto 10 - 15 business days. We hope this clarifies our exchange and return policies. If you have any further questions or concerns, please feel free to reach out to our customer service team.

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