Return & Exchange Policy All products purchased from www.urbansole.com.pk must be exchanged within 15 days. The products can be exchanged under the following conditions only: The item(s) is damaged, faulty or defective at the time of delivery. OR The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased. OR The size you ordered is smaller or larger compared to your foot size Returning by store Product/item ordered online can be exchanged at any urbansole exclusive retail store if it is located in your city. No return to store will be accepted without invoice copy of online store sent with the package.