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CLAIMABLE DEFECTS
The following product(s) are claimable:
Major defects – unrepairable manufacturing faults
Sole damage
Upper damage
Pasting issues (sole/upper separation)
Minor defects – repairable faults
Stitching issue
Pasting issue (overpasted)
UNCLAIMABLE DEFECTS
Product(s) are not claimable in the following cases:
- Sales invoice is missing
- Product(s) is overused i.e. sole prints have vanished, de-shaped upper etc.
- Wrinkled product(s) is not claimable as wrinkling is natural behavior of leather
- Shape out shoes (not a manufacturing defect)
- Product(s) is scratched due to use
- Sole/upper of shoe is damaged due to fire, burn, heat etc.
- Deliberate pulling of sole and upper to create pasting issue
TERMS & CONDITIONS
- Sales invoice is needed in order to claim an exchange
- Claim should be made within 15 days of purchase
The final decision will be taken by the Quality Control Department in case of defected product(s)
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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