To establish a proper procedure for treatment and handling of Claimed Pairs and ensure effectiveness of claim policy.
ACTIONS TO BE FOLLOWED
Following steps shall be followed by all concern departments and officials positively;
Manager will review the complaint / claim shoes based on following criteria;
E-commerce Claim Policy
Defects – Unrepairable Manufacturing Faults Sole damage
Pasting Issue (Sole / Upper separation)
Defects – Repairable Faults Stitching Issue
Pasting Issue (Over pasted)
Non – Claimable
Based on following criteria, the customers who has such products shall not be entertained for claim;
Customer doesn’t have original sales invoice.
Products is over used i.e. sole prints have vanished, d-shaped upper etc.
Wrinkled product are not claimable product. As wrinkle is natural behavior of leather. Managers
need to guide customer properly
Shape out shoes, which is not the manufacturing defect.
Water damaged shoes.
Scratches due to wear and tear.
Sole / upper damaged because of burn, fire, heat etc.
Deliberately pull the sole and upper to make pasting issue