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Claim Policy

CLAIMABLE DEFECTS

The following product(s) are claimable:

¬†¬†¬†¬†¬†Major defects ‚Äď unrepairable manufacturing faults
     
Sole damage
     Upper damage
     Pasting issues (sole/upper separation)

¬†¬†¬†¬†¬†Minor defects ‚Äď repairable faults
     
Stitching issue
     Pasting issue (over pasted)

 

UNCLAIMABLE DEFECTS

Product(s) are not claimable in the following cases:    

  • Sales invoice is missing
  • Product(s) is overused i.e. sole prints have vanished, de-shaped upper, etc.
  • Wrinkled product(s) is not claimable as wrinkling is a natural behavior of leather
  • Shape out shoes (not a manufacturing defect)
  • Product(s) is scratched due to use
  • Sole/upper of the shoe is damaged due to fire, burn, heat, etc.
  • Deliberate pulling of sole and upper to create a pasting issue


TERMS & CONDITIONS

  • Sales invoice is needed in order to claim an exchange
  • Claims¬†are entertained¬†within one month of purchase, after that claims are not entertained
  • Sale Items are not claimable

The final decision will be taken by the Quality Control Department in case of defective product(s)