Claim Policy

CLAIMABLE DEFECTS

The following product(s) are claimable:

 

     Major defects – unrepairable manufacturing faults
     Sole damage
     Upper damage
     Pasting issues (sole/upper separation)

 

     Minor defects – repairable faults
     Stitching issue
     Pasting issue (over pasted)

 

UNCLAIMABLE DEFECTS
Product(s) are not claimable in the following cases:    

• Sales invoice is missing
• Product(s) is overused i.e. sole prints have vanished, de-shaped upper, etc.
• Wrinkled product(s) is not claimable as wrinkling is a natural behavior of leather
• Shape out shoes (not a manufacturing defect)
• Product(s) is scratched due to use
• Sole/upper of the shoe is damaged due to fire, burn, heat, etc.
• Deliberate pulling of sole and upper to create a pasting issue

TERMS & CONDITIONS

• Sales invoice is needed in order to claim an exchange
• Claims are entertained within one month of purchase, after that claims are not entertained
• Sale Items are not claimable

The final decision will be taken by the Quality Control Department in case of defective product(s)