Claim Policy


The following product(s) are claimable:


     Major defects – unrepairable manufacturing faults
Sole damage
     Upper damage
     Pasting issues (sole/upper separation)


     Minor defects – repairable faults
Stitching issue
     Pasting issue (overpasted)


Product(s) are not claimable in the following cases:    

  • Sales invoice is missing
  • Product(s) is overused i.e. sole prints have vanished, de-shaped upper etc.
  • Wrinkled product(s) is not claimable as wrinkling is natural behavior of leather
  • Shape out shoes (not a manufacturing defect)
  • Product(s) is scratched due to use
  • Sole/upper of shoe is damaged due to fire, burn, heat etc.
  • Deliberate pulling of sole and upper to create pasting issue


  • Sales invoice is needed in order to claim an exchange
  • Claim should be made within 15 days of purchase
  • Sale Items are not claimable

The final decision will be taken by the Quality Control Department in case of defected product(s)