Claim Policy
CLAIMABLE DEFECTS
The following product(s) are claimable:
Major defects – unrepairable manufacturing faults
Sole damage
Upper damage
Pasting issues (sole/upper separation)
Minor defects – repairable faults
Stitching issue
Pasting issue (over pasted)
UNCLAIMABLE DEFECTS
Product(s) are not claimable in the following cases:
- Sales invoice is missing
- Product(s) is overused i.e. sole prints have vanished, de-shaped upper, etc.
- Wrinkled product(s) is not claimable as wrinkling is a natural behavior of leather
- Shape out shoes (not a manufacturing defect)
- Product(s) is scratched due to use
- Sole/upper of the shoe is damaged due to fire, burn, heat, etc.
- Deliberate pulling of sole and upper to create a pasting issue
TERMS & CONDITIONS
- Sales invoice is needed in order to claim an exchange
- Claims are entertained within one month of purchase, after that claims are not entertained
- Sale Items are not claimable
The final decision will be taken by the Quality Control Department in case of defective product(s)