To make your shopping experience with Urbansole pleasant, Urbansole has a comprehensive return and exchange policy in place.
You can exchange all products purchased from Urbansole in the following cases:
You can exchange any product purchased from Urbansole within 7 days.
HOW TO GET PRODUCT(S) EXCHANGED
Product(s) purchased online or from store can be exchanged at any Urbansole outlet.
Alternatively, you can return your product(s) by courier to Urbansole. We can also arrange reverse pickup of your order for you. Please note that in case of a claim Urbansole will pay for reverse pickup and if it is an exchange case then it will be paid by the customer.
You can send your product(s) for return to the following address:
Urbansole E-sales Department
Shafi Private Limited
13KM Sheikhupura Road
You will receive your exchanged product(s) within 15 short days from the date of claim.
TERMS & CONDITIONS
The final decision will be taken by the Quality Control Department in case of defected product(s)
The following product(s) are claimable:
Major defects – unrepairable manufacturing faults
Pasting issues (sole/upper separation)
Minor defects – repairable faults
Pasting issue (over pasted)
Product(s) are not claimable in the following cases: