Return & Exchange Policy

1. We offer a 15-days exchange and return policy for unused products that are in the same condition as when they were received. However, for accessories like fragrances and shoe care items, please note that they can't be returned or exchanged once the seal is broken.

2. If you encounter any issues with the size or have had a change of mind regarding your purchase, please contact our helpline (03460000128) for assistance.

3. Our team will provide you with a return label and an exchange/return form upon contacting our helpline.

4. Please ensure to print both the return label and the exchange/return form. Pack the parcel securely and drop it off at your nearest courier office told by our team and take receiving from them on a copy of the shared label and share it to us on WhatsApp (03460000128).

5. Once the parcel has been received at our warehouse, our team will inspect the product. If your claim is approved, you will receive a voucher of the amount you paid minus the shipping fee for the return (Rs. 200). Please note, in case of a damaged product, the shipping charges will not be deducted from the voucher amount.

6. Please note that only sizes can be exchanged at our retail stores if the desired size is available in-store. However, product exchanges or voucher use cannot be done at our retail stores.

7. The amount of the voucher will be according to the price paid at the time of the order and can be used for your next online purchase.

8. Vouchers can be used any time and has no expiration date. 

9. A vouchers full amount is used, partial usage is not permissible.

10. Cash refunds are not applicable to any orders.

This process can take upto 10 - 15 business days. We hope this clarifies our exchange and return policies. If you have any further questions or concerns, please feel free to reach out to our customer service team.

For International Orders

Currently, Urbansole does not offer exchange or return options for international orders.

However, if a customer receives a damaged or incorrect item, they may contact our Customer Care team to request a credit note, discount, or refund. To help us resolve the issue promptly, we strongly recommend taking photos of the package before and after opening.

Customers must report any such discrepancies within 7 days of receiving their order. Unfortunately, complaints made after this period cannot be entertained.

If a customer refuses to accept the order upon delivery, Urbansole will not be liable to return, refund, or compensate for that order.

Please note: Urbansole investigates all claims thoroughly. In cases where misuse or false claims are suspected, we reserve the right to deny compensation.

Note: This policy is valid for online customers only.