To make your shopping experience with Urbansole pleasant, Urbansole has a comprehensive return and exchange policy in place.
You can exchange all products purchased from Urbansole in the following cases:
You can exchange any product purchased from Urbansole within 15 days.
For submitting a claim/complaint you should contact us within 30 days. After 30 days no claim/complaint shall be accepted.
HOW TO GET PRODUCT(S) EXCHANGED
Product(s) purchased online or from store can be exchanged at any Urbansole outlet.
Alternatively, you can return your product(s) by courier to Urbansole. We can also arrange reverse pickup of your order for you. Please note that in case of a claim Urbansole will pay for reverse pickup and if it is an exchange case then it will be paid by the customer.
Please make sure to confirm stock availability from Customer Care Team before sending the
product(s), and in case of defect please mention the fault in the product.
You can send your product(s) for return to the following address:
Shafi Private Limited
13KM Sheikhupura Road
Products purchased on sale from online e-store can’t be exchanged from Urbansole stores but can be exchanged from online e-store.
You will receive your exchanged product(s) within 15 short days from the date of claim.
TERMS & CONDITIONS
The final decision will be taken by the Quality Control Department in case of defected product(s)
The following product(s) are claimable:
Major defects – unrepairable manufacturing faults
Pasting issues (sole/upper separation)
Minor defects – repairable faults
Pasting issue (overpasted)
Product(s) are not claimable in the following cases: