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Claim Policy

To establish a proper procedure for treatment and handling of Claimed Pairs and ensure effectiveness of claim policy.


Following steps shall be followed by all concern departments and officials positively;


Manager will review the complaint / claim shoes based on following criteria;

E-commerce Claim Policy

  1. Major a.

    b. c.

  2. Minor a.


Defects Unrepairable Manufacturing Faults Sole damage
Upper damage
Pasting Issue (Sole / Upper separation)

Defects Repairable Faults Stitching Issue
Pasting Issue (Over pasted)

Non Claimable

Based on following criteria, the customers who has such products shall not be entertained for claim;

  1. Customer doesn’t have original sales invoice.

  2. Products is over used i.e. sole prints have vanished, d-shaped upper etc.

  3. Please note that auto generated email does not confirms whether your order is in stock or not due to high influx of orders.
    If the order is in stock it will be sent to you otherwise brand will not be responsible to send same order.
  4. There can be lag in the order confirmation in SALE days.
  5. Wrinkled product are not claimable product. As wrinkle is natural behavior of leather. Managers

    need to guide customer properly

  6. Shape out shoes, which is not the manufacturing defect.

  7. Water damaged shoes.

  8. Scratches due to wear and tear.

  9. Sole / upper damaged because of burn, fire, heat etc.

  10. Deliberately pull the sole and upper to make pasting issue